Thank you for shopping with Etchings by Emma. We strive to provide a seamless and enjoyable shopping experience. Please read our cancellation and refund policy carefully before making a purchase.
Order Cancellation
- User-Initiated Cancellations:
- Orders can be cancelled or edited within 1 hour of purchase.
- To cancel an order, please email shop@etchingsbyemma.com
- Non-Cancellable Items:
- Customized or personalized items are non-cancellable once the production process has begun.
- Orders with custom content entries are considered final once submitted.
Refund Policy
- Eligibility for Refund:
- Refunds or partial refunds will only be issued for orders experiencing shipping issues or errors in the manufacturing process.
- User errors in order placement, including custom content entry errors, are not grounds for a refund.
- Shipping Issues:
- If your order is lost, damaged, or delayed during transit, please contact shop@etchingsbyemma.com within 1 day of the expected delivery date.
- We will investigate the issue and, if confirmed, initiate a refund or replacement.
- Manufacturing Errors:
- In the rare event of a manufacturing error, please contact hello@etchingsbyemma.com within 2 days of receiving your order.
- Provide clear details and, if applicable, photographic evidence of the error.
- We will assess the situation and, if confirmed, offer a refund or replacement.
Refund Process
- Initiation:
- Refund requests must be submitted within the specified timeframe mentioned above.
- Contact our customer support at shop@etchingsbyemma.com
- Verification:
- Our team will review the request and may request additional information or evidence.
- Approval:
- Once the request is approved, refunds will be processed within 2 business days.
Contact Information
For any inquiries or assistance regarding cancellations and refunds, please contact our customer support at shop@etchingsbyemma.com.
Policy Changes
Etchings by Emma reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for choosing Etchings by Emma. Your satisfaction is our priority.